Terms and Conditions
Calm Babies Baby Massage and Baby Yog Terms and Conditions Please Read
Refunds
A course or event may be cancelled provided you inform Calm Babies via email catherine@calmbabies.co.uk within 28 days of the course start date. Please note there may be an administration charge of up to one class for any changes. However, please do contact us, as we may be able to offer you alternative class or date.
You may offer your place to a friend as a gift provided you inform Calm Babies so we can collect the relevant data for insurance purposes. The person attending in your place will need to email to this effect at least 24hrs before class commencement. This enables us to collect the relevant data prior to the class. No one will be permitted to attend without prior registration.
Please note, due to Covid our refund policy has changed. In the event of classes having to be cancelled due to Covid, alternative classes will be offered as soon as venues permit.
We are unable to refund due to a Covid related illness or isolation period, but we will do our best to accommodate.
Other reasons Calm Babies may have to re arrange a class are below but not limited to:
Pandemic
Natural Disaster
Class Leader Illness
Venue Unable To Operate
Unsafe Weather Conditions
If any of these occur an alternative date/dates will be sent out.
Holidays and sickness policy:
Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
You may offer your place to a friend as a gift provided you inform Calm Babies. We appreciate your understanding in this. The person attending in your place will need to email so I can collect the relevant data prior to the class. No one will be permitted to attend with our prior registration and agreement with Calm Babies.
All children must be supervised at all times and not left unattended. The Calm Babies class teacher is not responsible for any child at any time.
Should a carer or associated visitor behave in a way that Calm Babies feels is unreasonable then the company reserves the right to withdraw the provision of classes to the client.
Cancellation of Classes By Calm Babies policy:
We will endeavour to run classes during bad weather such as snow and ice however in some cases classes may have to be cancelled due to safety. A Calm Babies teacher will endevour to update you through either the Facebook page or by text so please ensure all contact details are kept up to date. Please ensure before setting off you have checked all channels of communication including social media.
An additional class will be offered for a different date should the above happen.
Illness
Parents are asked to keep their child at home if they have a serious infection and to inform the setting as to the nature of the infection. This enables other parents to be informed. This is only the case if you have attended a Calm Babies Class 48 hours or less prior to the illness.
Please keep your child at home if he/she:
• Has a fever or has had one in the previous 24 hours
• Has had an upset stomach or Diarrhoea in the previous 48 hours
• Has heavy nasal discharge
• Has discharging eyes
If your child is displaying any of the symptoms of possible communicable diseases such as:
• Measles
• Chicken pox
• German measles
• Whooping cough
• Impetigo
• Scarlett fever
• Hand, foot and mouth disease
• Norovirus
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Covid (see government guidelines for the latest symptoms and advice)
We cannot offer a refund for a lesson missed due to illness however, you may offer your place to a friend, who also has a child of the same age, to the session. You would need to inform your Calm Babies teacher if this happens. Details of the new attendee need to be taken prior to class attendance.
Commitment to Equal Opportunities:
At Calm Babies we have a commitment to ensure that the equipment and activities are of value and worth to everyone, regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
Data Protection
The information on this form contains personal data.
Calm Babies will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party.
Videos, photographs and confidentiality
We encourage you to take photos or videos of your children during the course provided it doesn’t interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
Protection of property
Please note that your property left in prams or bags is your responsibility and not the responsibility of Calm Babies or the venue.
Health & Safety and Hygiene Policies:
Calm Babies follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Calm Babies asks all parents and carers to remove their shoes whilst in class in order to reduce the chance of transmission of microorganisms. Shoes must be worn to visit the bathroom at all times.
Children are encouraged to wear non slip socks to avoid injury as some of the venues have hard flooring.
Changes to our Terms and Conditions
Calm Babies from time to time may need to update or change these T&Cs. We will inform you of changes through regular channels of communication if you have any issue with the new changes please contact us via catherine@calmbabies.co.uk.
Please note participation in a Calm Babies class is entirely at your own risk. You can be reassured that Calm Babies have carried out due diligence before the start of every class.